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The Nerdy Handyman Privacy Policy

TheNerdyHandyman.com

Privacy Policy

Effective from September 9, 2023

Welcome to TheNerdyHandyman.com’s Privacy Policy

1. Please read carefully

TheNerdyHandyman.com cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy (“Privacy Policy”) describes how TheNerdyHandyman.com, together with its affiliated companies worldwide (“The Nerdy Handyman LLC”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information. This Privacy Policy applies to all The Nerdy Handyman LLC users, including unregistered visitors, registered users, and premium users (collectively, “Users”, “you”, or “your”), and to all The Nerdy Handyman LLC services, including our websites (including www.TheNerdyHandyman.com and any of its subdomains, the “Website”), web applications (“The Nerdy Handyman LLC Apps”), mobile applications (“Mobile Apps”), and related services (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us here.

2. What ‘Personal Information’ do we collect?

2.1. User information:

To provide you the Services, we must collect Personal Information relating to an identified or identifiable natural person (“Personal Information”). We collect Personal Information you provide us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect about you:

  1. Information you provide us. When you register for our Services (i.e request a quote/estimate), sign up for any The Nerdy Handyman LLC events, subscribe to our blog(s) or newsletter(s), purchase products, use any of our Services; and/or when you contact us directly by any communication channel (e.g., The Nerdy Handyman LLC’s support tickets, emails, etc), you may provide us Personal Information, such as name, email address, phone number, payment information (for Users with Paid Services), information you include in your communications with us and with other users on our platform. 

  2. Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc

3. Why do we collect such ‘Personal Information’

We use your Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. .To further develop, customize, expand, and improve our Services, based on Users’ common or personal preferences, experiences and difficulties;

  3. To provide our Users with ongoing customer assistance;

  4. To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);

  5. To help us to update, expand and analyze our records to identify new customers;

  6. To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;

  7. To analyze our performance and marketing activities;

  8. To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;

  9. To provide you with professional assistance.

  10. To enhance our data security and fraud prevention capabilities; and

  11. To comply with any applicable laws and regulations.
     

We use your Personal Information for the purposes set out in Section 3 where:

  1. Our use of your Personal Information is necessary to communicate with you for use of our Services, send virtual quotes/estimates, ship purchased products, and obtain the place/area/residence where the job is to take place.

  2. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or

  3. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of The Nerdy Handyman LLC by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

4. How we share your ‘Personal Information’

We may share your Personal Information with service providers and others (or otherwise allow them access to it) in the following manners and instances:

The Nerdy Handyman LLC may share the following categories of Personal Information with Third Party Service Providers for a business purpose:

  • identifiers, including name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.

  • commercial Personal Information, for example Personal Information regarding products or services purchased, obtained, or considered.

4.1.

Law Enforcement, Legal Requests and Duties: The Nerdy Handyman LLC may disclose or otherwise allow access to any categories of your Personal Information described in this Privacy Policy pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.

4.2.

Protecting Rights and Safety:  The Nerdy Handyman LLC may share any categories of your Personal Information described in this Privacy Policy if we believe in good faith that this will help protect the rights, property or personal safety of The Nerdy Handyman LLC, any of our Users, or any member of the general public, with or without notice to you.

4.3.

The Nerdy Handyman LLC Subsidiaries and Affiliated Companies: We may share your Personal Information internally within our family of companies, for the purposes described in this Privacy Policy.

4.4.

In connection with a change in corporate control: In addition, should The Nerdy Handyman LLC or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.

5. Use of cookies and other third-party technologies

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in  order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

6. Communications from The Nerdy Handyman LLC

6.1. Promotional messages

We may use your Personal Information to send you promotional content and messages by email, text messages, notifications within our platform, marketing calls and similar forms of communication from The Nerdy Handyman LLC or our partners (acting on The Nerdy Handyman LLC’s behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify The Nerdy Handyman LLC at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

If you submit your contact information through any online forms on TheNerdyHandyman.com, via email communication to any of The Nerdy Handyman LLC email addresses, via direct text message or phone call to The Nerdy Handyman LLC business phone, or other direct communication method with The Nerdy Handyman LLC after you have unsubscribed or stopped previous communications then you will be added back to The Nerdy Handyman LLC communication list as shown above until you follow “Unsubscribe” or STOP instructions contained in the promotional/contact communications.

7.  Additional Information for California residents

If you are a California resident using the Services, the California Consumer Privacy Act ("CCPA") grants you the right to request access to and deletion of the Personal Information The Nerdy Handyman LLC collects about you, as well as to request that we disclose how we collect, use, and share your Personal Information. 

California residents also have a right to opt-out of the sale of their Personal Information by a business and a right not to be discriminated against for exercising any of their rights under the CCPA. 

No sale of Personal Information. The Nerdy Handyman LLC does NOT sell (as such term is defined in the CCPA) your Personal Information to third parties, and The Nerdy Handyman LLC has not sold Personal Information in the twelve months prior to the effective date of this Privacy Policy.

No Discrimination. The Nerdy Handyman LLC does not discriminate against any User for exercising their rights under the CCPA.

California consumers can exercise their CCPA rights directly or through an authorized agent by signing in to their registered The Nerdy Handyman LLC account at TheNerdyHandyman.com and following the instructions outlined below. Please note: in order to protect Users’ accounts and Personal Information and safeguard Users’ privacy rights, we verify Users’ deletion and access requests, and to that extent, we may ask you for additional information or documentation (depending on the case), such as account related information, and, in some cases, billing information used to purchase paid Services, and a copy of documents that can assist with verifying your identity. 

Such identification documentation (if requested) will be used only for verification purposes and we will delete it after your request is processed.


The following instructions apply to Personal Information we may collect from California residents on or through our Services.

Right to Know: You can request that The Nerdy Handyman LLC disclose to you: (1) the categories and/or specific pieces of personal information we have collected about you, (2) the categories of sources for that personal information, (3) the purposes for which we use that information, (4) the categories of third parties with whom we disclose the information, and (5) the categories of information that we sell or discloses to third parties. You can make a request to know up to twice a year, free of charge.

 
Right to Deletion: You can request that The Nerdy Handyman LLC delete personal information we collected from you and tell our service providers to do the same, subject to certain exceptions (such as if the business is legally required to keep the information). 

Once we receive and verify your consumer request, we will delete your personal information from our records unless an exception applies. We will make reasonable efforts to honor your request promptly and consistent with requirements under applicable law.

Right to opt-out of sale or sharing: You may request The Nerdy Handyman LLC stop selling or sharing your personal information (“opt-out”), including via a user-enabled global privacy control. The Nerdy Handyman LLC cannot sell or share your personal information after we receive your opt-out request unless you later authorize us to do so again.

Right to correct: You may ask The Nerdy Handyman LLC to correct inaccurate information that we have about you.

Right to limit use and disclosure of sensitive personal information: You can direct The Nerdy Handyman LLC to only use your sensitive personal information for limited purposes, such as providing you with the services you requested.


If you cannot access your The Nerdy Handyman LLC account or if you wish to exercise your CCPA rights through an authorized agent operating on your behalf, you, or your authorized agent (as applicable) may send a request to info@TheNerdyHandyman.com.

The rights described in this section may also apply to other U.S. States' residents, according to applicable laws and regulations.

8. Questions and complaints

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe that we have not complied with this Privacy Policy or applicable data protection laws, please contact us – our details are set out at the end of this Privacy Policy.

We will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

9. Data retention

We may retain your Personal Information for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.

We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

10. Third-party websites

Our Services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of each and every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third party websites and services.

11. Public forums and user content

Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such a third party, you must login into such an application or contact its provider if you want to remove the Personal Information you posted on that platform. 

In any event, we advise against posting any Personal Information (by any means) you don’t wish to publicize.

12. Updates and Interpretation

We may update this Privacy Policy as required by applicable law, and to reflect changes to our Personal Information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. In relation to any updated Privacy Policy, we will, as required by applicable law, notify you, seek your consent and/or take any other measures. We encourage you to periodically review this page for the latest Information on our privacy practices. Unless stated otherwise, our most current Privacy Policy applies to all information that we have about you, with respect to our Website, The Nerdy Handyman LLC Apps, Mobile Apps and other Services. 

This Privacy Policy was written in English, and may be translated into other languages for your convenience. You may access and view other language versions by changing your The Nerdy Handyman LLC Website language settings. If a translated (non-English) version of this Privacy Policy conflicts in any way with its English version, the provisions of the English version shall prevail.

13. Contacting us

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in Sections 9 please refer to that section or contact us at info@thenerdyhandyman.com. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.

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